This Privacy Policy explains how 17236492 Canada Inc.collects, uses and discloses personal information when you use our website located at mytrashvalet.ca (the “Site”) or when you contact us in relation to our services. This Policy applies only to information collected through the Site or through the contact methods listed on the Site. It does not replace the terms of any separate written service agreement we may have with a building or property.
By using the Site or by providing personal information to us, you agree to the practices described in this Privacy Policy.
- Who we are and how to contact us
The Site is operated by:
17236492 Canada Inc.
Address: 301C- 718 Wilson Ave, North York, Ontario, Canada
Email: help@mytrashvalet.ca
If you have any questions about this Privacy Policy or about how we handle personal information, you can contact us at the email address above.
- Personal information we collect
The types of personal information we collect depend on how you interact with us.
a) Information you provide directly
When you use the Site or contact us, you may provide information such as:
Name
Email address
Phone number (if you choose to provide it)
Building or company name
Role or title (for example, property manager, owner, board member)
Number of units or basic building details
Any other information you choose to include in your message or request
You provide this information when you:
Fill out a contact form or request a quote
Send us an email
Communicate with us about starting service or asking questions
b) Information collected automatically
When you visit the Site, certain technical information may be collected automatically, such as:
IP address
Browser type and version
Device type
Pages viewed and the date and time of your visit
The website you came from (referring URL), if applicable
This information is typically collected through server logs and basic cookies that are required for the Site to function securely and reliably.
If we add additional analytics or performance tools in future, we will update this Policy to describe what is collected and how you can control it.
- How we use personal information
We use personal information for purposes that are reasonable and appropriate in the context of running our business, including:
Responding to your inquiries and quote requests
Communicating with property managers, owners and condo boards about potential or existing services
Providing and managing our services where a building has entered into an agreement with us
Operating, maintaining and improving the Site, including troubleshooting and security
Keeping records of interactions with current and prospective customers
Complying with legal, regulatory or audit requirements and responding to lawful requests from authorities
We will not use personal information for purposes that are materially different from those described in this Policy without first informing you and, where required by law, obtaining your consent.
- How we share personal information
We may share personal information in the following situations:
Service providers
We may share information with service providers that help us operate our business and the Site, such as website hosting providers, IT support, email service providers and similar vendors. These service providers are only allowed to use the information as needed to perform services for us.
Property managers and building contacts
If you are a resident or other building contact who reaches out about an existing service, we may share relevant information with the property manager, owner or condo board for that building when it is reasonably necessary to respond to your request or to address a service issue.
Legal and compliance
We may disclose personal information if we believe it is necessary to comply with applicable law, a court order or a legal request, or to protect our rights, property or safety or that of others.
Business transactions
In the event of a business transaction such as a merger, acquisition, reorganization or sale of all or part of our business, personal information may be transferred as part of that transaction. If that happens, we will take reasonable steps to ensure that the recipient continues to protect personal information in a manner consistent with this Policy.
We do not sell personal information.
- Storage and retention
Personal information may be stored in paper or electronic form, including on systems operated by our service providers. These systems may be located in Canada or in other jurisdictions where our service providers operate. Where information is stored outside of Canada, it may be subject to the laws of those other jurisdictions.
We retain personal information for as long as reasonably necessary to:
respond to your requests and inquiries
maintain records of prospective and existing customer relationships
meet our legal, tax or reporting obligations
resolve disputes and enforce our agreements
When personal information is no longer needed for these purposes, we will delete it, anonymize it or take other appropriate steps to dispose of it securely.
- Security
We use reasonable physical, technical and administrative safeguards that are appropriate to the sensitivity of the personal information we hold in order to protect it against loss, theft and unauthorized access, disclosure or use.
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
- Your choices and rights
You have choices about how we handle your personal information.
You can choose not to submit personal information through the Site. However, this may limit our ability to respond to certain requests.
You can ask us to access, update or correct your personal information that we hold, subject to limited exceptions provided by law.
In some cases, you can ask us to delete personal information or to withdraw your consent where we rely on consent, subject to legal and contractual limitations.
To make a request, contact us at help@mytrashvalet.ca
. We may need to verify your identity before fulfilling certain requests.
If we send you any marketing or promotional emails in future, you will be able to opt out by following the unsubscribe instructions included in those messages or by contacting us. We will continue to send you non marketing communications that are necessary to respond to your requests or to manage a service relationship.
- Cookies and similar technologies
The Site may use cookies or similar technologies that are necessary for basic site operation and security. These technologies help, for example, to keep the Site functioning, manage sessions and protect against misuse.
If we add additional cookies or tracking technologies in future, such as analytics or advertising tools, we will update this Policy and, where required by law, we will provide options to manage your preferences.
- Third party websites
The Site may contain links to other websites that are not operated by MyTrashValet. This Privacy Policy does not apply to those third party sites and we are not responsible for their content, privacy policies or practices. If you follow a link to another site, you should review that site’s privacy policy.
- Children
The Site is intended for use by adults involved in managing or inquiring about building services. It is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Any changes will be effective when posted on the Site. Your continued use of the Site after we post changes means that you accept the revised Policy. If you do not agree with the changes, you should stop using the Site.
- Contact us
If you have any questions, concerns or requests relating to this Privacy Policy or our handling of personal information, you can contact us at:
Email: help@mytrashvalet.ca
Mailing address: 17236492 Canada Inc.,301C- 718 Wilson Ave, North York, Ontario, Canada
